Doll Hospital

Madame Alexander's Doll Hospital

For a list of Services & Prices, CLICK HERE.
The Alexander Doll Hospital has been operating for nearly 80 years! In this time, we've performed miracles on many beloved dolls, that often seem more like family members than dolls. Whether you are a collector looking to restore value to a damaged doll, or a mother preparing to pass her favorite childhood doll on to a new generation, we stand ready to apply our years of experience and talented hands to the task. All work is done in our New York headquarters by a caring staff that is made up of dedicated and experienced doll lovers. One of our doll "nurses" - Greta - has been treating dolls for over 50 years! If you come visit our headquarters, be sure to ask to meet her. She's a riot!

What We Do:

For a list of Services & Prices, CLICK HERE.
Cleaning of all vinyl/plastic parts
Restringing loose bodies
Repairing "bruises"
Freshening face paint
Fixing breaks and cracks
Restyling tangled or damaged hair
Replacing loose wigs with rooted hair

What We Don't Do:

We do NOT do doll appraisals or valuations. Click here to visit The Madame Alexander Doll Club, which has lots of useful information.
We can not replace, clean, or refurbish cloth doll bodies.
We do not sell individual replacement wigs or internal rubber bands. We are happy to replace these, but you must submit them to the Doll Hospital as described below.
For recent dolls (produced within 2 years) we have a supply of parts available, which you may order by calling 212.283.5900 or emailing dollhospital@alexdoll.com. Please be sure to mention doll name or model.
For dolls that are more than 2 years old, we have only a limited supply of replacement parts available. Please contact us to inquire about replacement parts, and once again, we will need to know the doll name or model.

Preparing a Doll for a Trip to the Alexander Doll Hospital:

Important! BEFORE sending in your doll, please review our List of Services & Prices! Click here.

Undress the doll completely, including all accessories, which should not be submitted with doll.
Firmly secure the doll inside the shipping carton. (Please do NOT send the doll in the original Alexander Doll box.)
Enclose a detailed letter that clearly lists the repairs you would like to have done on the doll. Please type or print clearly.
In the letter, please include your name, address, and daytime phone numbers. If possible, also include an e-mail address.

Mailing Instructions:

Send dolls by USPS registered or certified mail ONLY.
Please do NOT send via UPS or FedEx.
Insure the doll for what you believe it is worth.
Mail the doll to the following address:

When a Doll Arrives at the Hospital:

Once we have received and evaluated your doll, you will be contacted by one of the Doll Hospital staff to discuss what options are available for repair of the doll. At this time, repair charges will be itemized, and you can decide what repairs, if any, you want done.

For payment, we accept personal checks, Visa, MasterCard, Discover, and American Express. If we do not receive payment within 30 days of the call, your doll(s) will be returned to you without being repaired.